Payment & Shipping information
What if the recipient is not around at the time of delivery?
For office with receptionist, we will leave it to the receptionist; for office without a receptionist or home base please refer to the options below:
We will call the sender to decide:
Option1: Leave it on the front door or at the guard house (for apartment and condomininium).
Option2: Schedule a pick up on your own at our office after 8PM (delivery fees will NOT BE refunded). Please email or call us for schedule.
Please note that we will only call you three times, if we are unable to reach you, due to whatever reasons, or you do not pick up the call, we will decide for you, which is Option 1.
Orders are delivered ONCE. If the recipient is not home/office the flowers/bouquet are returned to DearJFlower and a notice will send to informing recipient/sender that flowers/bouquet have tried to be delivered and to self pick up from DearJFlower. Sender are responsible to bear any delivery cost for second delivery attempt.
Delivery time frame?
Our standard delivery service are completed between 12pm – 6pm.
We are unable to accommodate requests for time specific deliveries to ensure fairness to all our customers and maintain efficiency in our operations. We will notify you once the bouquet is delivered.
How much does the delivery fees cost the bouquet?
Klang Valley delivery fees start from RM28, depends of the delivery location. Free delivery within KL area.
We also welcome you to pick up your own bouquet (no delivery charge). Our office is located at Avantas Residence, Old Klang Road (nearby Scott Garden).
Which area do you deliver to?
Currently we only do deliveries within Klang Valley area, and we have yet expand other states in Peninsular Malaysia.